Tuesday, March 1, 2016

Pre-Orders Either in Your Hands or in Route



If You Haven’t Gotten a Shipping Notification E-Mail

There have been some folks that have kindly emailed to inquire about their shipping status because they said they never got a shipping confirmation. Although many did receive one, some didn’t. I honestly don’t know why that is. If you’re not sure if you got it, please check your spam folder to see if it was mistakenly filtered out. If it’s not there and you just can’t sleep until you know where your magazine is, the best way to inquire is at info@mortiseandtenonmag.com. Please refrain from inquiring through comments on the blog or Instagram because I’d rather not post your personal tracking info in public. If you shoot me an email I can give you specific details about your order.

If You Did Get a Tracking Confirmation E-Mail

In other technical glitch news, Stamps.com has not so helpfully goofed on the confirmation emails many of you did receive. They’ve mistakenly linked your USPS tracking number to the DHL site. Doh! I’ve called tech support and they told me they were aware of the problem and are investigating it. So that one I can’t do anything about directly but if you do want to know how to see your tracking info, copy and paste the tracking number you have into the tracking number search bar on http://usps.com . If you still are having trouble, feel free to email me.

The Mystery of the Exploding Packages

It seems that one of the postal workers out there has dropkicked a few of my customers’ magazines. I cannot even fathom how one would have to treat a package to incur such damage. The packaging I opted for was a result of personal experience ordering publications along with multiple consultations with my postmaster. I’ve never order a magazine that came in anything beefier than a poly mailer. But apparently they’re out to get us, folks. It seems it’s not uncommon that the brown paper the magazine was wrapped in tears because of the sharp corners. As unfortunate as that is, I can live with that for now as long as the magazine itself is okay. That said, a few people have reached out to me about damage to the magazine itself. Some have let me know about minor issues but kindly refused a new one in the spirit of acceptance of “patina”. (Ha! Sure. I can go with that.) But if you received a copy in a condition you are unsatisfied with do not hesitate to contact me at the aforementioned email address. I don’t want folks disappointed. Now that the first round of shipping has gone out, there will be some tweaking to the packaging to foil the attacks of the heavy hitters on the postal team.

Thank You All

All in all, things are going pretty smooth. It’s a lot more work than I thought to ship these out but there haven’t been any major hitches. Thank you all for your patience with me as I run the shipping department, marketing department, sales department, and customer service for this magazine solo. It’s so rewarding to see your enthusiasm on social media as you receive your copies of Issue One. Thank you for seeing this thing as gloat-worthy. It makes this all worthwhile.


If you haven't ordered yet, you can do so here.

9 comments:

  1. As I await my copy of M/T I understand the frustration of damage while handling.As Postal worker for the past 37 years and machine maintenance for the past 25 I cringed when I previewed the packaging.Most mail piece handling is done by automated processing and unless you handed it to the clerk at the counter it may not be touched by another human hand till it is delivered. I suggest that you contact the mailing requirements office of the USPS,most large cities have one and tour a mail processing plant just to get an idea of just how things get folded,torn,spindled and mutilated. It may have you rethink your packaging.
    Waiting patiently
    Matt

    ReplyDelete
  2. As I await my copy of M/T I understand the frustration of damage while handling.As Postal worker for the past 37 years and machine maintenance for the past 25 I cringed when I previewed the packaging.Most mail piece handling is done by automated processing and unless you handed it to the clerk at the counter it may not be touched by another human hand till it is delivered. I suggest that you contact the mailing requirements office of the USPS,most large cities have one and tour a mail processing plant just to get an idea of just how things get folded,torn,spindled and mutilated. It may have you rethink your packaging.
    Waiting patiently
    Matt

    ReplyDelete
  3. I just got my copy today. The packaging got a little beat up, but the magazine came through (mostly) unscathed. It was folded in half and squeezed into the mailbox.

    The magazine is exactly what I was hoping for. Absolutely fantastic! Great job putting this together.

    ReplyDelete
  4. I emailed an inquiry.

    I can't wait, I've been following the blog posts on it from the beginning!

    ReplyDelete
  5. Awesome...professional...like none other...one of a kind...worth the wait. I don't see how it could have been any better. Been collecting magazines and books for 45 years...the best ever. Thank you for sharing with the world.

    ReplyDelete
  6. How many orders did you get Joshua? It seems like it has been a huge hit. Did exceed your expectations?

    ReplyDelete
  7. I have e-mailed an inquiry into my issue twice. I haven't received a reply so I thought I would just give a tap on your shoulder here just to see if all is A OK for my issue. I did purchase my copy within the first hour of the pre=order release :)
    Just wanted to see how my order is coming along. Jerry Palmer

    ReplyDelete
    Replies
    1. Jerry,

      That's weird. Neither of those emails seem to have come through. We'll check into your order right away and email you about where it's hung up. Sorry about that!

      Delete
    2. Jerry,

      That's weird. Neither of those emails seem to have come through. We'll check into your order right away and email you about where it's hung up. Sorry about that!

      Delete