Friday, April 6, 2012
A Reason to Patronize Whitechapel Ltd.
I recently ordered a set of rosette pulls for a client's piece. I selected Whitechapel Ltd. for their quality. When I received them I was very happy with what I saw. As I was installing them I realized the second to last pull had mistakenly been packaged with one rosette backplate of the the wrong patination. I called customer service, and after explaining my findings, I was assured a new one would be on its way. Only a few days later this package arrived.
What's not surprising is that I wasn't charged anything but what is impressive it that they spent $5.15 to make sure I got that one inch piece of brass immediately. I am impressed. I assumed they would throw it in a dinky little envelope and I'd see it in a week and a half.
This is the kind of business I want to patronize. It's these little things that matter. Thanks, Whitechapel Ltd.